Refund policy for Sauble Beach Surf Club

Customer Return Policy Statement

Because all of our products are custom-made and personalized just for you, we do not accept returns, exchanges, or issue refunds for buyer’s remorse, ordering the wrong size, or change of mind.

• Please double-check your sizing, color choices, and personalized text/designs carefully before submitting your order.
• If you realize you made a mistake with your shipping address or customization right after ordering, contact us immediately at Once production has started, changes cannot be made.

Damaged, Defective, or Mislabeled Items

Your satisfaction matters to us. If your item arrives damaged, has a manufacturing defect, or is not what you ordered, we will replace it at no extra cost to you.

• You must contact us at info@sbsc.ca within 30 days of receiving your item.
• Please include your order number and clear, well-lit photos showing the defect, damage, or wrong item.
• Once verified, we will submit a claim and ship a free replacement to you as quickly as possible. You do not need to ship the damaged item back to us.

Lost or Stolen Packages

• If your tracking info shows your package is lost in transit or has not arrived past the estimated delivery date, please notify us within 30 days of the estimated delivery date so we can investigate and file a claim with the carrier.
• Note: If tracking confirms the package was delivered to the shipping address provided at checkout, we cannot be held responsible for stolen or misdelivered mail once dropped off by the carrier.

Wrong Address / Unclaimed Returns

• If you provide an address that the courier deems insufficient or incorrect, the package will be returned to the manufacturer’s facility.
• If a package is returned due to an incorrect address or because it went unclaimed, reshipment costs will be the responsibility of the customer. Please ensure your shipping address is accurate at checkout.

How we review your item